Apply     Visit     Give     |     Alumni     Parents     Offices     TCNJ Today

FAQ

What is Print Sense?

Print Sense is a print and copy management system that utilizes a software application to monitor printing in the Library and Computer Labs, and copying in the Library.  Print Sense has been installed to reduce inefficient paper and toner consumption, which has a negative impact on both the environment and costs.  Implementing this system will permit you to print or copy what’s needed, eliminating unnecessary printing and copying.

What is GetIt?

GetIt is a stored value account on the TCNJ ID card. To utilize this feature money must be deposited into your GetIt account.

Process


How does the Print Sense system work?

The Print Sense printing system is comprised of several components: a user workstation/computer, a Print Release Station (NetZTouch pads in the Library), a Print Server, the Printer Accounting Server and printers.

The Library Print Release Station (NetZTouch pads):
print-screen
When a Library or Lab workstation/computer user requests a print or copy job, the Printer Accounting server will automatically check to see if the account exists and determine if there is enough money in the account to pay for the print or copy job. The system will ask the student to select the print requested before debiting the GetIt account.Once the print jobs is selected, the system will automatically debit your Card GetIt account $0.05 for each black and white page printed, $0.10 for black and white double sided/duplex.

When using a lab computer, outside of the Library, user requests a print job, the Printer Accounting server will automatically check to see if the account exists and determine if there is enough money in the account to pay for the print job. A pop up will appear on the workstation/computer used to print the job.  The system will automatically debit your CardGetIt account $0.05 for each black and white page printed, $0.10 for black and white double sided/duplex.

The cost of printing in color in the Art Lab (PPhaser) is $2.00 per page.

Print Sense shows each student how much they’ve printed and copied.  Print and copy costs are applied against each student’s GetIt account.

What print jobs can I see?

If you look at the print queue, you’ll see all pending print jobs.  However when you swipe your TCNJ ID Card at the print release device, you’ll only see your pending print jobs, those print jobs you have submitted.

How long do I have to print my job?

Print jobs will remain in the print queue for 24 hours in the Library.  You can print, or delete, your print job anytime within these 24 hours.

What printer did my job go to?

When in the Library, print jobs are sent to a generic queue called PLibraryQueue.  You can go to any printer in the Library to release your print job via the Print Release Station (NetZTouch pads).  Additional information can be found at Print Release Documentation.

When in the Computer Labs, outside of the Library, the print job can be released at the computer you are using/logged into, to the printer in the Lab that you specify.  You will need to select the printer.

How do I release a job that says it is “Held in a Queue”?

Swipe your TCNJ ID Card or enter your TCNJ login credentials (Username and Password) at a Print Release Station (NetZTouch pads) in the Library to release your print job.

See the Print Release Documentation for more information.

My TCNJ ID and login are not working. How do I get my printout?

If the printer is in the Library, or Lab, for assistance contact please contact the IT Help Desk by calling 609-771-2660, or extension 2660 from any on campus telephone, or via email to helpdesk@tcnj.edu.

How do I print double sided/duplex?

When you submit your print job at the workstation/computer via File, Print, the “Print” screen appears.  Under “Settings” select “Print on Both Sides”.

Is there a color printer/copier?

A color printer is located in Instructional Technologies Services (ITS), in the lower level of the Library.  ITS accepts cash only for color prints/copies.  Color prints and copies costs can be found at http://its.pages.tcnj.edu/files/2014/01/Pricelist-2014.pdf.

A color printer is also available using the Art Lab computers. The color printer is PPhaser and costs are $2.00/page.

How does copying work with Print Sense?

All copiers in the Library are connected to the Print Sense system. Swipe your TCNJ ID Card in the Print Release Station (NetZTouch pads in the Library) in order to make copies.  All copies are charged to your GetIt account in the same way as prints.

How do I access my Print Sense account information?

Information about your Print Sense account can be found via the Print Sense Login at TCNJ’s Print Sense web page (http://printing.pages.tcnj.edu/).  Click the My Account, Print Sense Login. Enter your TCNJ login credentials (Username and Password) and click Log In to access your account information.


Costs and Credits

How do I put money in my GetIt account?

Money can be added to your GetIt account via several means:

  • Students may use the PHIL machines in the 1st floor of the Library near the Circulation Desk or 1st floor of the Brower Student Center next to the ATM to add money to their GetIt account.
  • Students may also use Manage Card Online to add money to their GetIt account.
  • Students may also go to Student Accounts in Green Hall Room 119 and use a credit card, check or cash to add money to their GetIt account.

I have points on my TCNJ ID Card why didn’t my print job come out?

Points on your TCNJ ID Card are specific to your meal plan and come from a different source than your GetIt balance.  The GetIt balance is a dollar amount which can be funded via several means including:

  • Students may use the PHIL machines in the 1st floor of the Library near the Circulation Desk or 1st floor of the Brower Student Center next to the ATM to add money to their GetIt account.
  • Students may also use the Manage Card Online link at https://services.jsatech.com/index.php?cid=102 to add money to their GetIt account.
  • Students may also go to Student Accounts in Green Hall Room 119 and use a credit card, check or cash to add money to their GetIt account.

How do I determine the cost of printing my document?

In the Library, a pop up screen will appear at the Print Release Station (NetZTouch pads) when you swipe your TCNJ ID Card or enter your TCNJ login credentials (Username and Password) indicating the cost of the print job.

In the Computer Labs, outside of the Library, a pop up screen will appear at the workstation/computer indicating the cost and asking you to confirm the print.  See the computer screen shot below.

print-job-notify

How can I view my GetIt account balance and activity?

You may view your GetIt account activity by logging onto the following web site: Manage Card Online

How do I get a credit for a job not printed?

A refund can be requested via the Print Sense Login at TCNJ’s Print Sense web page (http://printing.pages.tcnj.edu/).  Click the My Account, Print Sense Login.  Enter your TCNJ login credentials (Username and Password) and click Log In to access your account information.  Select Recent Print Jobs.   Select request refund on the right of the print job.  Complete the Reason for Request and select Send.

The PHIL machine isn’t working, what do I do?

Please notify the Card Services Manager via email (idcards@tcnj.edu) that the PHIL machine is down.

In the meantime, funds may be deposited through the Manage Card Online link.

I have no cash and no credit card on me.  How do I get my printout?

In the Library, you have 24 hours to release the print job.

Without a balance, money, in your GetIt account, you cannot print or copy in the Library, or in the Computer Labs outside of the Library.

I don’t have my TCNJ ID Card with me.  How do I get my printout?

In the Library, TCNJ login credentials (Username and Password) can be used at the Print Release Station (NetZTouch pads in the Library).

In the Computer Labs, outside of the Library, only TCNJ login credentials (Username and Password) can be used at the workstation/computer you are logged into. There are no Print Release Stations (NetZTouch pads) in Computer Labs outside of the Library.

My TCNJ ID Card isn’t being recognized or I get an unknown card message.  How do I get my printout?

In the Library, TCNJ login credentials (Username and Password) can be used at the Print Release Station (NetZTouch pads in the Library).

In the Computer Labs, outside of the Library, only TCNJ login credentials (Username and Password) can be used at the workstation/computer you are logged into.  There are no Print Release Stations (NetZTouch pads) in Computer Labs outside of the Library.

Notify Student Accounts in Green Hall Room 119 of your TCNJ ID Card not being recognized.

What if I make a mistake, select and print the wrong print job?

If you make a mistake in what you print, it is your responsibility to cover the cost for that mistake.

How was the cost per page determined?

The cost per page is based on the cost of providing printing services. This includes cost of all printing hardware, software, the infrastructure (computer network) and consumables. The charge is strictly for cost recovery purposes.


Printer Malfunctions and Refunds

What happens if the printer malfunctions?

If the printer is in the Library or Computer Lab, please contact the IT Help Desk by calling 609-771-2660, or extension 2660 from any on campus telephone, or via email to helpdesk@tcnj.edu.

I didn’t get my print job. Am I going to have to pay for it?

You may obtain a Print Sense credit for a job not printed by emailing: printing@tcnj.edu.

A refund can also be requested via the Print Sense Login at TCNJ’s Print Sense web page (http://printing.pages.tcnj.edu/).  Click the My Account, Print Sense Login.  Enter your TCNJ login credentials (Username and Password) and click Log In to access your account information.  Select Recent Print Jobs.   Select request refund on the right of the print job.  Complete the Reason for Request and select Send.

The printer malfunctioned in the middle of my print job. Am I going to have to pay for it?  Can I still get the job at another printer?

You may obtain a Print Sense credit for a job not printed by emailing printing@tcnj.edu.

A refund can also be requested via the Print Sense Login at TCNJ’s Print Sense web page (http://printing.pages.tcnj.edu/).  Click the My Account, Print Sense Login.  Enter your TCNJ login credentials (Username and Password) and click Log In to access your account information.  Select Recent Print Jobs.   Select request refund on the right of the print job.  Complete the Reason for Request and select Send.

Your print job will need to be resubmitted for printing.

Wireless, Mobile Printing


Is wireless, mobile printing available?

The ability to use wireless, mobile printing from personal electronic devices is available.

Web Printing – Web printing documentation will be provided shortly.

Mobile Printing – Mobile printing documentation will be provided shortly.


Library Guest Printing and Copying


How do I print or copy if I am a Library guest user without a GetIt account?

Library guests can print or copy in the Library using a Guest GetIt Card. Guest GetIt Cards can be purchased using the PHIL machines in the 1st floor of the Library near the Circulation Desk. See a member of the Library staff at the Circulation Desk for additional help.
Guest directions for printing and copying can be found at Guest Printing Documentation.


Faculty, Staff and Administrators


I am a faculty, staff or administrator, will Print Sense affect me?

In the Library, you can swipe your TCNJ ID Card at a Print Release Station (NetZTouch pads) to release your print job or make a copy. You may also use your TCNJ login credentials (Username and Password) to copy or release print your job at a Print Release Station (NetZTouch pads).

The cost of printing and copying remains the same as last year.


Top